Returns

RETURNS POLICY

 

PLEASE NOTE: This is a NEW Returns Policy

Please note our returns policy has been extended for the Festive season. Our previous return day was up to 14, it has been extended to 30 days. Please note this policy may change unexpectedly without you being updated. Any concerns please contact onlinesales@premthelabel.com

 

-  If you change your mind about an item, given the item is full price you may (provided that you have not worn the item(s) and it is in the same condition it was in when you received it) choose to return it following the steps outlined below. 

-       Items can be returned within 30 days of dispatch for a Store credit, any return that exceeds this time frame will be rejected and returned to   sender

-       Items must be returned in original condition - unworn, unwashed, with all tags still attached and still within original packaging to ensure they are adequately protected in transit.

- Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

-       Store credits do not expire and can be used to purchase any replacement garments

- Store credits cannot be used in conjunction with Afterpay

 -       For hygiene reasons earrings and undergarments cannot be returned

-       Items purchased on sale are classified as "Final Sale" items and cannot be returned unless received with a manufacturing fault if you do a return request for a sale item it will not be accepted for return or exchange.

- Shipping is not including in return credit notes only the total price paid for the product

 

HOW TO RETURN

-       To return your order you’ll just need to cover the postage to send it back to us 

1) Login to your account and select ORDERS to view your completed/shipped orders

2) Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

3) Once you have submitted your Return Request, wait until you receive an email saying RETURN AUTHORISED

4) Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

5) Please include a copy of your invoice in with your return or a note stating your name and order number and the nature of the return

-       Please send your items to the following address once your return has been authorised:

 

 

       Prem The Label

        201-203 Victoria Road

        Marrickville

        NSW, 2204  

 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift certificates here

-       You can log into your Prem account at any time to check the balance of your Store Credit

- Store credits cannot be used in conjunction with Afterpay

 

PROCESSING TIME

-       We aim to process all returns within 3-5 days of receiving your items!

- Processing times can be delayed in busy times 

-       We will send you an email with the details of your processed return

 

AFTERPAY RETURNS

If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

 

FAULTY ITEMS

     Please email onlinesales@premthelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.