Privacy Policy

PREM is committed to complying with the Privacy Act and the Australian Privacy principles.

At Premthelabel.com we use SSL (Secure Socket Layer) encryption to protect your privacy and personal information when performing a transaction online. At no point do we have direct access to any of your personal payment information, and any sensitive account data you input is encoded to industry standard for E-commerce sites. This means you can safely and confidently perform transactions on our website knowing that your personal information is safe and protected.

Generally, the information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. We also collect demographic information through Google Analytics which is not unique to you, such as your country, age, gender and shopping preferences.

This helps us to design an online experience that is best suited to our customers: A website that looks, feels and functions well, and gives our customers easy access to information and our various avenues of customer service!
At no point will PREM share your information with any third parties. We only use the information you provide us to:
– Deliver your order via courier services
– Correspond with you regarding your order/s and shipment
– Any and all aspects of customer support/service

What are Cookies? 

Cookies or Web Cookies are small text files of data stored in your web server and browser. They're used to store data about you and your preferences so that a web server doesn't have to repeatedly request this information, potentially slowing down load time. Cookies make it easy for web servers to personalize information to fit your specific needs and preferences when you are visiting a web site. Cookies mainly store registration information and the contents of your shopping chart or wish list. Cookies are safe and are not a security risk. You can clear your cookie history at any time and you are also welcome to not accept Cookies when searching a website, although by not accepting cookies, you may not be able to see some portions of our website.

Fraud

We take a firm stance against credit card fraud. On the rare occasion a transaction is flagged in our system, PREM The Label reserves the right to conduct any and all security checks to ensure that the owner of the card authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

Communications

To contact PREM at any point in time, you can email onlinesales@premthelabel.com or call +61 2 9560 5818  between 9am and 5pm AEST. For all physical mail, our mailing address is 201-203 Victoria Road, Marrickville, NSW 2204, Australia.

When signing up or purchasing with any of PREM's membership platforms, you consent to PREM using your personal information, such as your email address, phone number, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time by clicking the 'unsubscribe' link to opt-out. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth) and the Australian Privacy Principles and Privacy Amendment (Enhancing Privacy Protection) Act 2012. 

Please feel free to contact us if you have any additional queries about how our website operates in terms of Privacy and Security. We are committed to ensuring our customers have the most worry-free and elegant experience possible – that’s how shopping should be!